We've compiled a list of some Frequently Asked Questions below. If you can't find the question/answer you are looking for on this page, select Search - we'll search the entire site for you. If you'd like to ask your own question, click Ask A Question and we'll get back to you with an answer.
Q: What is a "management office," what do they do, and how do I reach them?
A: The management office is employed by the Board of Trustees to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Trustees and to serve in an advisor capacity. The management office reports directly to the Board and all decisions are made by a majority vote of the Board of Trustees. The management office may be reached online through the Management Office page on this website or by phone from the numbers listed on the Contact Us page on this site.
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Q: What is a homeowner's association?
A: It is a non-profit corporation registered with the State and managed by a duly elected Board of Trustees. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within the Resource Center page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.
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Q: What are the CC&Rs?
A: The Covenants, Conditions and Restrictions (CC&Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Resource Center page of this site.
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Q: What are the Bylaws?
A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Trustees, the terms of the Trustees, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Resource Center page of this site.
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Q: What is the Board of Trustees?
A: The Homeowner's Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Trustees is elected by the homeowners, or as otherwise specified in the bylaws. The limitations and restrictions of the powers of the Board of Trustees is outlined in the Association governing documents found within the Resource Center page of this site.
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Q: Are there any other rules?
A: Most associations have developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Trustees. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Trustees. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Trustees, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit the Resource Center page of this site.
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Q: If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
A: If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Complaint Form online. The Complaint form may be found within the Management Office page on this site. If the situation is deemed in violation of the Policies and Guidelines, the Board of Trustees will institute the enforcement policy. Your continued assistance may be required.
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Q: Are Board Meetings open to all residents? If so, where and when are they held?
A: Yes. Notice of the time and place of any regular board meeting will be noted in the community bulletin board at 16511 Diana Lane, or accessed online on the News/Events and Calendar page.
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Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?
A: The Contact Us page of this website will inform you of the status of current committees organized and committee contact information. If you are interested in volunteering, please contact the committee chair or fill out the online volunteer form found on the Management Office page of this site.
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Q: What is my assessment?
A:The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are July 1st of every year. Statements will be sent for assessments as a reminder of the amount due.
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Q: How is the amount of my assessment determined?
A:The assessment has remained the same since inception in 1963. The amount is based on the total square footage of your lot multiplied by .008 cents. The average homeowners assessment is around $70. Commercial land owners are assessed in the same manner.
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Q: Will my assessment go up?
A:There is no concrete answer to this. The governing documents do allow for an increase, but the method to effect the increase is so difficult to achieve that the fee has never been increased since 1963.
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Q: What happens if I don't pay my assessment?
A:The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of July each year. In addition, the CC&Rs allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.
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